Yes, your satisfaction is our priority. For this reason we offer a 30-day return policy. Please always contact us at firstname.lastname@example.org to obtain a return code before returning your goods. To be eligible for a full refund returned goods must be in the original packaging and in original unused condition. For this reason, certain products like strings can only be returned if you have not opened the packaging.
When you receive your package, be sure to check the items to make sure they are in perfect condition. In this way you will be able to return the items in their original packaging before the 30-day return period expires. In principle, items returned without original packaging will NOT be refunded. In any case, please contact us and we will do our best to make you a happy customer.
In your return package please include:
- The original packing slip
- A note telling us what the problem was
- A note stating whether you would like a refund or a replacement of the defective item.
Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 5% restocking fee with a minimum of 5€ will be applied.
Please allow up to 3 weeks after we receive the returned item, to receive your replacement or refund. Refunds will be applied to your payment account.
We are dedicated to carrying only the highest quality products and maintaining attentive customer service. We hope you will be happy with our services.
All items are shipped from our EU warehouse. No customs costs are applicable for countries within the EU. The customer is responsible for any customs or duty fees that may be incurred if your package crosses a border. Please check your country’s customs regulations if you have and further questions.
Of course! Once you order something from us, it is already your item and we want to be very respectful with your properties. Your package will include enough protection as we would use when shipping something to ourselves. Your products are safe with us.
Yes we ship international. You can order from anywhere in the world and have our products arrive right to you. Cost is dependant on weight, visit our shipping information page for more details.
All items are shipped from our EU warehouse, and shipping is charged by a flat rate by weight of package. Larger, heavier items will cost more to ship than smaller, lighter weight items. Grouping items together will lower your per-item costs for shipping. The same applies for North America and worldwide. The cost per kilo applies to the overall weight of your order rounded up. Examples:
You are buying from Spain, using the standard shipping method, and your package weights 800 g. The applicable tariff is “up to 1 Kilo” and the cost of this shipping is 3€.
Take into account that we offer free shipping on all EU orders over 59€.
We also offer a free shipping for returning customers so when you have placed at least two orders in the previous 12 months, amounting a total of 360€ you are entitled to a free shipping in the current month. Example:
You ordered an item costing 20€ in December 2014. Then you ordered another item costing 380€ in January 2015. You are entitled to free shipping in the first order placed on December 2015 because you have two orders in the previous 12 months and the total amount exceeds 360€ (total 400€).
We accept payment through PayPal, Stripe and Authorize.net, which allows you to pay with a credit card or your PayPal account.
It is possible to change an order that has not yet shipped (note that orders generally ship within 24 hours). If you would like to change your order, please email us as soon as possible. We will do our best to accommodate you.
Our stock is updated daily. Please check back frequently for updates on items listed as out of stock. In any case, please take into account that many of our products are custom made. If you have any doubt or want to have more details please do not hesitate to email us.